A: If you’re unable to log in due to a “no connectivity” or “connection error” message, it usually means the app cannot reach our servers. Here are a few steps to try:
Check your internet connection:
Make sure you’re connected to a stable Wi-Fi or mobile data network. Try opening another website or app to confirm your internet is working.
Switch networks:
If you’re using mobile data, try switching to Wi-Fi (or vice versa) to see if the issue persists.
Restart the app:
Close the app completely and reopen it. This can help re-establish a network connection.
Check for app updates:
Make sure you’re using the latest version of the app. Outdated versions may have issues connecting to the server.
Restart your device:
Sometimes, restarting your phone or tablet can fix temporary connection issues.
Still can’t connect?
If the issue continues even after checking your connection and restarting, there may be a temporary outage. Please wait a few minutes and try again later.
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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